This is a template for a property manual that landlords can adapt to put onto their own website as a password protected page, or to turn into a document to hand to tenants.
It is based on the electronic manual I use for my own tenants.
Last updated: 8 September 2026
General information
Here are links to useful information about your home:
Nearest Post Office: click here for [link to address]
Residents Parking: Zone xx – click here for Maidstone Borough Council Parking Permits.
Bin Day is Wednesday. Bins are alternate Black (general waste) and Green (recycling). To check which week is which: Maidstone find My Bin Day and Calendar. Please don’t leave the wheelie bins out on the pavement after the contents of the bin have been collected as this is a breach of the Section 46 Environmental Protection Act 1990 and the council may bring legal action against you.
Disposal of rubbish and waste: For items that won’t fit in the wheelie bins, here are links to book a slot at the tips in Tovil and the Allington. Maidstone Borough Council also provide a bulky item collection service for a small fee, which you can book using this link.
Council Tax: Band C, £xxxxx pa. Register for Council Tax: Maidstone Borough Council Moving House
Nearest A&E: click here for Maidstone Hospital A&E information
Safety and Regulatory Certificates
Click on the links below to see up to date safety certification for your home:
Gas Safety Certificate expires [date]
Electrical Installation Condition Report (EICR) – expires [date]
Energy Performance Certificate – Rating xx – expires [date]
Prescribed information for deposit registration – this is the signed deposit protection certificate which you confirmed was correct on [date]. Your deposit is protected with MyDeposits: DPNxxxx.
MyDeposits Booklet for Tenants – Information leaflet on the MyDeposits custodial scheme for deposits
Useful information about the property
Instruction manual for cooker – Official instruction manual for the cooker.
Instruction manual for boiler and heating – Official instruction manual for the boiler and heating system.
Stopcock: the stopcock to turn off the mains supply is [describe location].
Water meter: the water meter is [describe location].
Other information and documents
Bank account for rent: [Name of account], [Personal/Business Account], Account number: [number], Sort Code: [number]
Contact details: mobile [insert], email: [insert].
Tenancy agreement: a copy of the tenancy agreement of [date].
Data Protection Notice: this notice gives information on the data I hold about you as a tenant, and how I look after it.
Pet Policy: you can find my pet policy here.
Inventory Report – This is an independent inventory report carried out on [date] that we have both signed off.
Insurance: I have taken out standard Landlord Insurance on the house, which doesn’t include insurance for your contents. This means that you need to take out contents insurance for your belongings.
NRLA Condensation Factsheet: Guidance to help tenants control levels of condensation in the property.